**Terms and Conditions:**
1. **Cancellation Policy:**
– A minimum of 72 hours notice is required for the cancellation of a single clean service. If cancellation notice is given with less than 72 hours but more than 24 hours, a 50% fee will apply.
– If less than 24 hours notice is provided for any cancellation, a 100% fee will be charged.
– In cases where access to the property cannot be gained on the scheduled day, a 100% fee will be charged.
– A 100% fee will also apply if the service is cancelled while the cleaning team is already at the property.
2. **Ongoing Cancellations:**
– For ongoing residential services, cancellations must be made at least 2 weeks in advance.
– For ongoing commercial services, at least 4 weeks notice is required.
– If immediate cancellation of ongoing services is requested without the required notice, a 50% fee of the booked works will be charged.
– If more than one ongoing clean is cancelled for reasons such as holidays, renovations, or school holidays, a 25% fee of the usual cleaning cost will apply to maintain your spot in the schedule.
3. **Quotes:**
– All cleaning quotes are estimates and subject to change.
– Additional time and pricing adjustments will be made for specific items, including but not limited to vertical blinds, extra dirty ovens, and bore water stained windows.
4. **Deposits:**
– A 25% deposit is required for vacate cleans and deep cleans.
– Deposits are non-refundable regardless of whether the required cancellation time frame has been met.
– Deposits will be deducted from the final bill.
– Our bank details for deposit payments are as follows:
– Bank Name: NAB
– Account Name: IML HOME SERVICES
– BSB: 086-918
– Account Number: 26-438-5442
– Reference: Invoice/Estimate Number
5. **Carpet Cleaning:**
– Carpet cleaning prices may vary based on room size.
– Not all stains or marks can be removed from carpets or other areas of the property.
– Surcharges will apply for the treatment of stains, pet hair, odours, and excessive pre-vacuuming.
6. **Windows:**
– Not all bore water or hard water stains can be removed from windows, and additional charges may apply for extensive treatment.
– Not all sticky residue on windows can be removed.
– Care instructions must be provided for tinted windows prior to cleaning. We do not assume responsibility for any damage or bubbling in the absence of this information.
– Window cleaning in occupied properties is limited to accessible windows, and we do not move furniture to access windows.
– While we strive to clean second-storey windows and windows with security screens to the best of our ability, results may vary, and perfect outcomes cannot be guaranteed.
– Fly screens will not be removed by our cleaning team. If the customer requires windows behind fly screens to be cleaned, it is the customer’s responsibility to remove the screens prior to our service.
7. **Warranty and Conditions:**
– Vacate cleans are warranted for 7 calendar days.
– Warranty on vacate cleans is void if any additional works or home opens have been completed.
– Warranty on vacate cleans is void if the property was still occupied at the time of cleaning or if any furniture due to be removed still occupies the house.
– Regular cleans and general cleans are warranted for 24 hours.
– Window cleaning is warranted for 24 hours.
– If any issues arise during the warranty period, we will make reasonable efforts to rectify them. In cases where a refund has been issued or issues have been rectified, any negative public reviews, comments, or feedback will be considered defamatory. We reserve the right to take legal action, and our lawyer will be in contact should this occur.
8. **Payment Terms:**
– All invoices are subject to 7-day terms.
– A reminder will be issued on the 8th day, and a $15 late fee will be applied on the 9th day.
– Subsequent late fees of $15 will be applied every 7 days thereafter.
– Debt collection fees and interest charges will be added to the invoice for outstanding balances.
– For ongoing services, the next scheduled clean will not proceed until the invoice for the previous service has been paid in full.
9. **Miscellaneous:**
– Our staff will not move any furniture except for light items such as dining chairs and stools.
– For health and safety reasons, our staff will not stand on furniture or other large household items to perform cleaning services.
– The cleaning of walls, windows, and other surfaces is limited to areas that are safely and easily accessible.
By engaging our services, you agree to abide by these terms and conditions.